Shipping Policy

Shipping Costs & Tax

1. Free Standard Shipping on all items.

2.In accordance with state and local law, your online purchases is subject to state and local sales taxes in effect where delivery is made. If you live in a state that does not impose a sales tax, you may still see tax calculated on your order if shipped to another state. To the extent any of the factors affecting the calculation of sales tax change between the time you place an order and the time your credit card is charged, the amount appearing on your order as Tax may differ from the sales taxes ultimately charged. Your invoice will reflect the final total tax, which includes state and local taxes.

If you are a tax-exempt organization or reseller, you can apply write us for tax exemption on your  orders to stephan.georgiev13@gmail.com for review.

Shipping Locations

1.  We ship our products throughout the United Kingdom except Channel Islands (such as Jersey and Guernsey), Isle of Man, Scilly Isles, Scottish Islands.

2. We don't ship to FPO, APO, and PO Box addresses.

3. 20% VAT already charged in all orders.

4. Additional shipping fee will be charged for the postcodes start with AB, PA, BT, JE, GY, IV, HS, IM, PO, KA, EH, KW, PH, ZE, TR.

Shipping Methods

All orders are shipped out via UPS or USPS or FedEx.


Shipping and Delivery Estimates
The items will be shipped out within 24 hours during working days after we received the payment. If you have ordered multiple items with different ship readiness dates, you may receive separate shipments. Delivery will typically take 3 to 6 days, depending on your destination and the shipping carrier. When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.

If you choose to pay by credit card, your order will be billed within 24 hours. The items will usually be shipped out next business day after we received payment. If you have ordered multiple items with different delivery destinations, you may receive separate order shipments. Delivery will typically take 3 to 5 days, depending on your destination and the shipping carrier. In the event of any shipment not being fulfilled or shipped out after label creation, shipments exceeding 8 business days have the option to choose order cancellations or partial refunds. Please see return policy for more details.

When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.


We takes every reasonable precaution to ensure that the products are not damaged during shipping. However, damage to products can occur during travel from the Our shipping facility to homes or businesses. If the item is damaged in transit, please choose the corresponding item in “My Orders” to apply for a refund or a return within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Us with proof of the damage in detail as this will assist us in processing your order refund.

Orders Tracking

You will be sent at least 2 emails for each order you place:

Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For exact locations of your shipment, please track your items on the carrier's official website.

You can visit our online Order Status 24 hours a day, 7 days a week, to view the most up-to-date status of your order. Sign in with your  account and password to get a summary of past orders by visiting our Tracking of Your Order for detailed steps of order tracking.

Note

1. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.

2. We are not responsible for any return shipping cost if product didn’t meet your expectation nor placed a wrong order after order has been shipped out.

3.Items that weighs less than 150lbs will be dispatched by UPS. While, items that are weigh more than 150lbs will be delivered by truck.


Refund Policy

We takes every reasonable precaution to ensure that the products are not damaged during shipping. However, damage to products can occur during travel from the Our shipping facility to homes or businesses. If the item is damaged in transit, please choose the corresponding item in “My Orders” to apply for a refund or a return within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Us with proof of the damage in detail as this will assist us in processing your order refund.


Cancellation / Return / Exchange Policy

With Us, you can be sure of consistent, world-class home products and electronics that meet the highest global quality and safety, delivered in spec and on time. In the event that you are not satisfied with your purchase, simply return it within 90 days from the date of delivery. Please keep in mind that all returns must be unused, unwashed and undamaged and all packaging, labels and tags must remain intact and be attached with the item. Promotional items, flash sales, clearance items and any items marked as "final sale" are not eligible for partial refunds, exchanges, or returns. All sales are final.


Product Returns:

We recognize that sometimes an item may not meet your needs or simply does not fit with your décor. If you are unsatisfied for any reason with your purchase, you can initiate a return or exchange up to 90 days from the date of delivery. For all eligible returns, item(s) must be unused and undamaged and labels and tags must remain intact and returned in their original packaging. Otherwise, the item may not be eligible for return.

To initiate a return for an exchange or refund, Please go to “My account” and click “View My Orders”, you can apply for a return.
Please fill in detailed information for a return or exchange. Once your request is approved, you will recive the return label by email.


We do not refund or return original shipping charges. You are responsible for paying for your own shipping costs for returning any item to Us. In the event that you are unable to ship the item out, we will process a return shipping label. Once we’ve received the returned item, we will then process your total refund, excluding return shipping costs, to your the original method of payment. Please note that all refunds are processed within 3-7 business days.


Order Cancellations

Order Cancellation before Shipment:

If you need to cancel your order, you must cancel within 24 hours to receive a full refund.

To cancel your order, please go to “My account” and click “View My Orders”. Fill in detailed information to cancel order. Your refund will be processed and a credit will automatically be applied to the original method of payment within 3-7 business days.


Order Cancellation after Shipment:

If you need to cancel after 24 hours of the order and before the item is delivered, please go to “My account” and click “View My Orders”, to apply to cancel the order. Fill in detailed information to cancel order. We will process and recall your item(s) right away.
If the package has been recalled, you will receive a full refund minus a flat recall fee of $17.60*, which will be credited back to your original payment within 3-5 business days. *Each recalled package is $17.60.
If the package has failed to recall, you will receive a failed recall email notification. Please get in touch with us by email right away. Cancellations after shipment is only valid to UPS ground delivery service and FedEx. Any Items delivered by truck, UPS surepost or USPS cannot be recalled. All orders must rejected at delivery.


Returned Products:

For any item returns, you can request a return label. Please notify us in advance for any of the following returned reasons, so we can anticipate that return.

Defective Item:

If you feel you have received a faulty or defective product, we want to quickly correct the problem. To apply for returns, please go to “My account” and click “View My Orders”. Our support team will quickly reassess the issue and provide you with a response up to 48 hours.

Received the Wrong Item:

We follow careful order picking procedures to ensure every item in your order is correct, but occasionally we do make mistakes. You can choose to keep the wrong item with a partial refund or request the correct item. To request the correct item, we may offer you free-of-charge return shipping label.

Please go to “My account” and click “View My Orders” to apply for returns. We will, upon request, send you the correct item or issue the full refund.


Item Damaged during Transit:

In the unlikely event your item arrives to you in less than perfect condition, please reject the delivery immediately and get in touch with us at stephan.georgiev13@gmail.com We will work with the shipping company and expedite your new replacement order. Alternatively, a full refund can be requested after we’ve submitted a damage claim with the shipping company and receive confirmation. We may require images and/or video of the defective product.

Missing or Lost Item:

If you suspect your package is missing or lost, please email our customer service team at stephan.georgiev13@gmail.com with the order number as well as the tracking number so that we can initiate a lost package claim. This claim will help in the recovery of your missing or lost package. Process will take 7 days until a formal confirmation can be received from the shipping company.

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